FAQs

Frequently Asked Questions

Frequently Asked Questions

If you've got a question that isn't answered below, send us an email or message us on Facebook. We'll get back to you as soon as we can. 

  • Delivery Service

    We offer a 2-3 delivery service as standard to Mainland UK ( Highlands & Islands subject to delivery surcharges)


    Should you require a fastrack delivery, this may be possible upon request.


    Free delivery is offered with orders over £1600 ex Vat


    Orders below the threshold will be quoted on an individual basis


    Click & Collect available on request


  • Returns

    Damaged items must be reported within 48 hours to sales@muswell.co.uk


    Unwanted items would be subject to a collection and restocking charge

  • What do we Manufacture

    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.

  • Can I request a sample?

    Samples can be requested contact us on sales@muswell.co.uk 

  • Do we offer site visits?

    One of dedicated team of experts can visit your site to measure and spec to your requirements.

  • Do we have a customer service team?

    We have a dedicated customer service team answering calls Monday to Friday 9am-4pm


  • How long does it take to set up an account?

    Simply fill out the form and details will be sent out by email within 2 hours

  • Can I order your products online?

    Contact us on sales@muswell.co.uk for a list of distributors